Are you ready to confidently embrace the difficult conversations you’ve been avoiding in the workplace?

In over 30 years of legal practice I’ve resolved more disputes than I can count – expensive and stressful disputes involving diligent, likeable, and professional people – just like you.

Most workplace disputes can be avoided if people are willing and able to have difficult conversations as soon as an issue arises.

But many people are reluctant to have difficult conversations because:

  • They are scared
  • They want to be liked, or
  • They are simply not able to find the right words

And this has consequences.

What Workplace Conversations do you avoid or delay?

Managers, business owners and employees all need to have conversations about:

  • Feedback
  • Performance management
  • Termination
  • Redundancy
  • Bullying, harassment and discrimination
  • Pay reviews
  • Promotions
  • Mental health

Unfortunately, many people avoid having these conversations in a timely manner…or at all!

Do you avoid having these conversations?

Case Study 1: The Consequences of Silence

Let’s look at a scenario that arises way too often in my legal practice.

An employee (let’s call him Bill) had been employed by ABC Co for 18 months. Bill’s boss had been unhappy with Bill’s performance for a while, but had said nothing. One day, out of the blue, Bill’s boss ended Bills employment. BOOM! Bill felt blindsided. He filed an unfair dismissal claim.  ABC Co‘s prospects of successfully defending the claim were slim. Bill hadn’t been given any feedback, warnings or opportunity to improve. Bill’s boss’ silence was unfair.

Bill and ABC Co settled the claim at Conciliation, but neither party felt good about the outcome. Bill had to find a new job (and he still didn’t know why). ABC Co had paid ‘overs’ to Bill to avoid a hearing…and they had to hire a new employee.

It didn’t have to be this way…

Getting It Right

Having conversations about employee performance is difficult and requires courage. But doing it well is worth it.

If Bill’s boss had spoken to him about his concerns as soon as they arose, they could have agreed on a plan to improve Bill’s performance together. If Bill’s performance improved, everyone wins. If it doesn’t, there can be a respectful discussion about Bill moving on. In my experience, where employees like Bill aren’t blindsided or embarrassed, an expensive and stressful legal dispute can be avoided.

Transform your approach and master Confident Conversations

Many of my clients have transformed the way they tackle workplace issues.

By having the courage and confidence to be proactive, they can:

  •  Save time and money on legal costs and recruitment
  •  Focus on growing their business or progressing their career
  •  Experience less stress and sleep better at night

Sounds good doesn’t it?

Sustainable Success

There’s no point investing time and money unless the results are real and sustainable.

In order to transform behaviour on a sustained basis we need to:

  • Identify our current behaviour
  • Understand why change is needed
  • Design the solution required
  • Execute a ‘best practice’ plan
  • Reinforce the new behaviour

My training is designed to transform behaviour (and those pesky stress levels) on a sustained basis.

Case Study 2: The Pivoting Entrepreneur

One of my clients (let’s call her Ella) created a start-up. She hired employees and things were going great until…the business needed to pivot. The roles of a couple of employees who had been there since the beginning were no longer needed.

Ella desperately avoided the redundancy conversations until she couldn’t any longer. She didn’t know what words to use (and she didn’t have the confidence to use them). Ella made peace with her necessary business decision, and during our coaching sessions we prepared an outline for the conversations and then practiced them together.

Ella handled the conversations with the employees with compassion and confidence and they left on good terms. Since then, Ella’s business has pivoted a few more times and there’s been more redundancies. Ella still sends me her discussion outlines for review. I send back a gold star.

Way to go Ella!

“Jen was fantastic in coaching me through a transition phase of our business. I was not comfortable or practiced in conducting difficult conversations with my employees and Jen helped me with how to frame the psychological, emotional and legal aspects of these conversations and conduct them in a respectful and productive manner. I’ve continued to work with Jen as I highly value her accessibility, advice and counsel”.

CEO

Media organisation

Learning to have Confident Conversations is crucial for your success.

If you have been avoiding difficult conversations your whole life but have decided that:

  • You want to focus on growing your business
  • You want to improve workplace culture, productivity and profit
  • You don’t want to spend time with or money on lawyers
  • You want that promotion or pay rise
  • You want to reduce your stress levels and sleep soundly

Then there’s a number of ways you can transform the way you approach difficult conversations in the workplace…

Who is this for?

  •  People moving into management of others
  •  Managers who need more confidence
  •  Employees seeking promotions and pay reviews
  •  People wanting to know how to handle bullying or harassment

Ready to learn how to tackle difficult conversations with confidence?

Confident Conversations Offerings

Take your communication skills to the next level.

Confident Conversations

Activate

 

 Your investment

$149

+GST

1 hour online course.

Workbook.

Transcript of course content.

Instant access.

Confident Conversations

Deep Dive

 

 Your investment

$699

+GST

1 hour one-on one coaching session to create your ‘best practice’ plan and review template outlines for performance management and other difficult conversations.

Template script outlines provided.

1 hour online course.

Workbook.

Transcript of course content.

Confident Conversations

Mastery

 

 Your investment

$1799

+GST

Package of 3 x 1 hour coaching sessions.

Create a personal ‘best practice’ plan and have access to template outlines for performance management and other difficult conversations.

Work on specific problems that you are dealing with in your workplace.

Template script outlines provided.

1 hour online course.

Workbook.

Transcript of course content.

Additional coaching sessions are available @ 1 hour – $549 plus GST

Confident Conversations – For Teams

Take your team’s communication skills to the next level.

Confident Conversations

Activate Teams

 

Your Investment

$2499

 +GST

Online or Face to Face

 (Up to 10 people)

 1 hour session

Interactive discussion about how to plan and have difficult conversations.

Plus a 30 minute discussion in the lead up to the session to brief me on the unique issues in your business so the training is practical and bespoke.

Aimed at teams who need to improve communication with each other, those they manage, or external parties.

Review of Templates for discussions.

Complimentary lifetime access to online course.

Confident Conversations

Deep Dive Teams

 

Your Investment

$2999

 +GST

Online or Face to Face

 (Up to 10 people)

 90 minute session

Interactive discussion about how to plan and have difficult conversations.

Plus a 30 minute discussion in the lead up to the session to brief me on the unique issues in your business so the training is practical and bespoke.

Aimed at teams who need to improve communication with each other, those they manage, or external parties.

Review of Templates for discussions.

Role plays.

Complimentary lifetime access to online course.

Confident Conversations

Mastery Teams

 

Your Investment

$3499

 +GST

Online or Face to Face

 (Up to 4 people)

 90 minute session

Bespoke and intimate session focussed on complex issues.

Aimed at senior leaders or entrepreneurs.

Work with me to plan and create strategies for difficult workplace issues.

Plus a 45 minute discussion in the lead up to the session to brief me on the unique issues in your business so the training is practical and bespoke.

Review of Templates for discussions.

Role plays.

Complimentary lifetime access to online course.

“I attended Jennifer’s workshop, ‘How to Have Difficult Conversations’. I walked away with valuable tips and guidelines for dealing with those tricky situations in the office. The workshop was engaging and approached the topic from a different perspective. With a group of professionals from different backgrounds Jennifer had us all role playing using the steps she had explained to us.

The explanations were given in a manner that made them easy to remember and also why these sorts of conversations need to be stepped through to avoid the HR pitfalls that it is so easy to drift into. Jennifer presented with a fun approach, acting, role playing and stories that give a different perspective on the issues that are being dealt with. I would highly recommend Jennifer’s workshops”.

Catherine Hart

Principal, Design and Project Management

Want to know which offering is best for you?

Schedule a 15 minute discovery call with me below:

Subscribe To Our Newsletter

 

Sign up to my mailing list for updates and my useful, practical & funny workplace newsletter.

You have Successfully Subscribed!